Because our teas, tinctures, and capsules are consumable products, and for health and safety reasons, we do not accept returns on any items. This includes tea accessories.
Wrong item received
If we sent you the wrong product, we will exchange it for the correct one at no cost to you. We will also mail you a prepaid return envelope so you can send the wrong item back to us.
Damaged item received
If your order arrives damaged, we will send you a replacement at no cost to you.
How to request an exchange or replacement
Contact us within 7 days of delivery through our Contact Us page or by calling 423-817-0008. Please include your order number and a photo of the item and packaging. For damaged items, you do not need to send the original item back.
What we cannot exchange or replace
- Products you no longer want or changed your mind about
- Products ordered by mistake (wrong flavor, size, or item)
Refunds
We do not offer refunds. Wrong or damaged orders are resolved with an exchange or replacement.